Chatham learned the hard way to appreciate the importance of a technology consultant, after a vendor sold the Borough a system that barely functioned even after three years of effort. In response, Chatham retained IA as an independent consultant for architectural renovations of the Borough's new Dispatch Center, Violations Bureau, Judges Chambers, and courtroom. Complex technology upgrades included design and integration of 12 systems, including E9-1-1, Reverse 9-1-1, radio communications, Access Control, LAN, cable/data infrastructure, and network security with firewall protection, VPN tunneling, and virus protection. Borough Police access the data network via a Smart Card with biometric verification utilizing 256 AES encryption and authentication on each transmission.