ROCHESTER HILLS, MI DISPATCH STUDY + +
IA assisted Rochester Hills in an evaluation of its 9-1-1 PSAP and Emergency Communication Center services. The City contracts with Oakland County Sheriff for police services; the City provides fire services and operates its own PSAP that answers landline 911 calls and dispatches to fire and EMS calls for service. Our scope of work was to evaluate systems, technology, and procedures to assess the effectiveness and efficiency of this joint dispatch environment and to recommend the future strategic direction for the City’s emergency call taking and dispatching operations.